Product specialties

• Online Help systems
• Project schedules and plans
• Process improvement papers
• User manuals
• Getting Started guides
• Installation manuals
• Procedural manuals
• Release notes
• Datasheets
• Application notes
• White papers
• Training manuals
• Online training courses
• Virtual classroom training (VCT)
• Proposals
• Newsletters

Services

Planning and managing the teams and the work

Extensive experience in planning, scheduling, and coordinating large documentation projects ensures the quality and on-time delivery of your products.

• Plan and direct work for global team members
• Encourage team communication and interaction
• Research technical requirements for content and target audience
• Determine document type and customization (single source)
• Plan content delivery platform (print, Web, CD-ROM, embedded)
• Plan for documentation scope, resources needed, and milestones for on-time delivery
• Propose and implement developmental enhancements for document suites

Developing the products

Indepth knowledge of and adherence to the documentation process ensures that your product will adhere to industry standards.

• Interview subject matter experts (SMEs)
• Develop approved delivery schedules
• Create outlines for documents
• Write and edit first draft documents
• Perform usability testing
• Enter documents into change management system
• Conduct documentation reviews
• Finalize and deliver documents

 Delivering the products

• Prepare documents for final delivery
  • Print form and PDF
  • Electronic for use on the Web or on CD-ROMs
  • Online Help embedded in software products
• Deliver masters to in-house or external production facility
  • Printer
  • CD-ROM production house
  • Software developer for online help
• Ship to customers